Quality and Guarantee – What We Stand Behind

Where the medication comes from

Everything is sourced through licensed pharmaceutical wholesalers. Manufacturing sites are inspected by regulators, and the good manufacturing practice requirements that apply to branded products apply to generics in exactly the same way.

Batch testing and traceability are part of that. The name on the box does not change the standard the factory has to meet.

Storage, which is where shelf life is actually decided

Medication is held dry, at a steady temperature, away from light, and separated from other goods. Batches and expiry dates are tracked.

It is not an interesting subject, but it is the part that determines whether a tablet is still what it says on the blister when it reaches you.

What we cover

Goods that arrive damaged. Packs with a blister that has been pierced or split. Parcels that never reach the recipient. And orders where something other than what you bought turns up in the box.

In those cases you choose: a free replacement or a refund of what you paid.

Report it promptly

Ideally on the day of delivery, and in any case within a few days. The fresher the report, the easier it is to trace what happened in transit.

What we need: the order number, a short description, and a photograph of the carton and contents if there is damage.

How a claim runs

You send us the details. We look at it and come back with the next step. Then either a replacement goes out or the refund is released, whichever you preferred.

Where the fault is genuine, none of that costs you anything.

What is not covered

A pack you want to return only because the strength or quantity turned out not to suit. Medication cannot go back into circulation once it has been delivered, and that applies everywhere rather than being our own policy.

Also not covered: damage caused by storage after delivery — heat in a car, humidity in a bathroom — and tablets that have passed an expiry date which was still a long way off when they arrived.

Do not use damaged medication

Even if the tablets themselves look intact. A blister that has been breached may have let moisture in, and you cannot tell by looking. Ask for a replacement instead of taking the risk.

If you are unsure whether something qualifies

Ask before you do anything else. A short message gets you a straight answer, including when the answer is no.