Contact – How to Reach Us

Get in touch

A question, a problem with an order, or no idea where your parcel has got to — that is what we are here for. Feedback is welcome too, including the critical kind.

The contact form is the fastest route

Messages sent through the form arrive with us directly. Say what it is about: an order, a payment, shipping, or a question about a product.

If it concerns an existing order, include the order number. It is in your confirmation email. Without it we have to search first, which costs both of us a day.

Email works too

If you would rather write from your own inbox, do that. Same request: order number, and a specific description of what happened. A photograph helps enormously when something has arrived damaged.

Check the FAQ first

A good share of the messages we get are already answered there — shipping times, payment methods, returns, how generics differ from branded products. Worth two minutes before you wait for a reply.

What we cannot help with

Individual medical advice. Whether a product suits your other medication, whether a dose is right for you, whether your symptoms come from something else — those need someone who can examine you and knows your history.

For anything urgent, do not wait for our reply. See a doctor, or go to an emergency department if that is what the situation calls for.

Please allow a little time

We are not a call centre spread accross three time zones. Messages are handled on working days, usually the same day or the next. Weekends take longer.

Sending the same message twice does not speed it up — it just puts two enquiries in the queue.